Privacy Policy

1. Introduction

OnePilot ("OnePilot," "we," "us") is operated by BWS Corp. This policy explains what information we collect through the OnePilot platform, how we use it, and the choices available to you.

2. Information we collect

• Account information: name, email, password (hashed), and company details you provide when you register.
• Business data: information you enter about your business — company profile, contacts, campaigns, documents, and workflow configuration.
• Customer communications: if you use OnePilot's calling, messaging, or email features, we process the content of those calls, texts, and messages on your behalf in order to deliver the service (e.g. transcribing a call so your AI agent can respond).
• Payment information: billing is handled by Stripe; we do not store full payment card numbers ourselves.
• Usage data: log data, device/browser information, and how you interact with the platform, used to operate and improve the service.

3. How we use information

We use the information above to provide and operate the OnePilot platform, process payments, deliver the AI, calling, messaging, and automation features you've configured, respond to support requests, and maintain the security and reliability of the service. We do not sell your personal information.

4. Third-party service providers

We use a limited set of third-party providers to deliver specific features, each only receiving the data needed for that purpose:

• Stripe — payment processing and subscription billing.
• Microsoft Azure Communication Services — phone numbers, calling, and SMS delivery.
• LiveKit — real-time voice/video connections for AI employee conversations.
• Self-hosted AI models running on our own infrastructure — used for transcription, conversational responses, and text-to-speech. We do not send your data to third-party AI vendors for this purpose.
• Our own document storage and hosting infrastructure — used to store files and documents you upload.

5. Data sharing & disclosure

We do not share your personal information with third parties except as described in this policy, to provide services you've requested, to comply with legal obligations, or to protect the rights, property, or safety of OnePilot, our users, or the public.

6. Data security

We use reasonable technical and organizational measures — including encryption of sensitive credentials, tenant data isolation, and access controls — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data retention

We retain your information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your choices

You can access, update, or request deletion of your account information at any time by contacting us. If you or your customers have received a text message through OnePilot, see our SMS Terms for opt-out instructions.

9. Children's privacy

OnePilot is a business platform intended for use by adults operating a business. It is not directed at, and we do not knowingly collect information from, children under 13.

10. Changes to this policy

We may update this policy from time to time. We'll post the updated version here with a new "last updated" date.

11. Contact us

Questions about this policy can be directed to inquiries@bwsdao.org, (877) 804-3991, or via Telegram at @onepilotcs_bot.